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What is Christmas at Bedgebury?

Discover magnificent trees on a magical illuminated trail

Enjoy an after-dark trail at Bedgebury National Pinetum this winter from Friday 18 November – Monday 2 January 2023.  Firmly positioned as unmissable within the UK’s seasonal calendar, over a million twinkling lights and seasonal sounds will fill the air with festive fun.  

Make memories with friends and family as you discover sparkling tunnels of light. Catch a glimpse of the stars as you walk under giant baubles and beneath glistening trees drenched in jewel-like colour. For a moment of reflection pause at mesmerising flames in the fire garden, gaze at the larger-than-life illuminations and don’t forget to wave hello to Father Christmas along the way.

Grab a seasonal snack from the Bedgebury café at the visitor centre. Our crew of talented independent street food vendors bring a delicious twist to the tempting treats on offer. Complete your walk under the stars with a perfectly festive *spiced winter warmer, *hot chocolate or *toasted marshmallows shared with someone special.

Your very merriest Christmas starts here. Limited capacity with timed entry.  Book now to secure the date and time of your choice. 

*separate charges apply

What are the dates of Christmas at Bedgebury?

Friday 18th November - Sunday 20th November
Wednesday 23rd November - Sunday 27th November
Wednesday 30th November - Sunday 11th December
Tuesday 13th December - Saturday 24th December
Monday 26th December - Monday 2nd January

What are the trail times?

4:15pm*, 4:30pm*, 4:45pm, 5:00pm, 5:15pm, 5:30pm, 5:45pm, 6:00pm, 6:15pm, 6:30pm, 6:45pm, 7:00pm, 7:15pm*, 7:30pm*, 7:45pm*, 8:00pm*

*Not available for every date

Where is Christmas at Bedgebury and how do I get there?

Address: Bedgebury National Pinetum, Lady Oak Lane, Goudhurst, Kent, TN17 2SJ (please be cautious when using satellite navigation).

By road: Bedgebury is sign posted off the A21 on the B2079.

By train: Etchingham (on the Hastings line from Charing Cross or London Bridge) is the closest station to Bedgebury. Alternatively, Tunbridge Wells, Frant and Wadhurst (on the Hastings line) and Staplehurst and Marden (on the Ashford line) are also nearby.

Please note Bedgebury is not on a public transport route and further travel arrangements should be made for your journey to and from the venue.

Who is Christmas at Bedgebury suitable for?

Christmas at Bedgebury is suitable for all ages - to be enjoyed by everyone.

Due to the natural landscape the trail includes some gradual and steeper slopes. Paths can be uneven in places. Wheelchairs are accommodated but discretion is needed as the trail may not be suitable for all. Wherever possible stewards will assist but this cannot be guaranteed.

Should I arrive in advance of my ticketed time slot?

We would advise arriving at the start of the trail 5 minutes before you are due to begin the trail.

I am visiting Bedgebury during the day, do I need to leave the site before entering Christmas at Bedgebury in the evening?

Yes, to ensure that only ticket holders for Christmas at Bedgebury have entry to the illuminated trail in the evening, daytime visitors must vacate the site by the stated closing time of 3.30pm.

Can we see Father Christmas?

At this time of year, Father Christmas is extremely busy so is unable to meet children individually, however be sure to look out for him as he will be on the trail this Christmas!

Will there be strobe lighting?

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

What should I wear?

Christmas at Bedgebury takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons access to the trail if it is felt they are open to a greater risk of injury.

How do I become a Member of Bedgebury National Pinetum and Forest?

If you are interested in becoming a member, please click here

Where can I buy tickets from?

You can buy tickets for Christmas at Bedgebury online here

Do I have to book in advance?

We recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out.

What are the prices for Christmas at Bedgebury?

 

Non-Member Ticket Pricing Advance On The Day
Adult Trail Entry Only £21.50 £23.50
Adult Trail Entry & A Parking Space* £29.50 £33.50
Adult Trail Entry & A Blue Badge Parking Space* £29.50 £33.50
Child (3-16 Years) Trail Entry Only £14.50 £16.50
Infant (0-2 Years) Trail Entry Only £0.00 £0.00
Family (2 Adults & 2 Children) Trail Entry Only £69.00 £77.00
Family (2 Adults & 2 Children) Trail Entry & A Parking Space* £77.00 £87.00
Family (2 Adults & 2 Children) Trail Entry & A Blue Badge Parking Space* £77.00 £87.00
Personal Assistant Trail Entry Only £0.00 £0.00
Personal Assistant Trail Entry Only & A Parking Space* £8.00 £10.00
Personal Assistant Trail Entry Only & A Blue Badge Parking Space* £8.00 £10.00

 

Forestry England Member Pricing Advance On The Day
Adult Member Trail Entry Only £20.00 £22.00
Adult Member Trail Entry & A Parking Space* £28.00 £32.00
Adult Member Trail Entry & A Blue Badge Parking Space* £28.00 £32.00
Child (3-16 Years) Member Trail Entry Only £13.00 £15.00
Infant (0-2 Years) Member Trail Entry Only £0.00 £0.00
Family (2 Adults & 2 Children) Member Trail Entry Only £63.00 £71.00
Family (2 Adults & 2 Children) Member Trail Entry & A Parking Space* £71.00 £81.00
Family (2 Adults & 2 Children) Member Trail Entry & A Blue Badge Parking Space* £71.00 £81.00
Personal Assistant Member Trail Entry Only £0.00 £0.00
Personal Assistant Member Entry & A Parking Space* £8.00 £10.00
Personal Assistant Member Entry & A Blue Badge Parking Space* £8.00 £10.00

 

*Includes a car parking space

Infants (0-2 years) on the day of the illuminated trail and carers go free. Carers should be 16+. Infant and carer tickets must be booked in advance. 

Under 16's must be accompanied by a parent/guardian (18+). Entry may be refused without valid proof of age.

All orders are subject to a single transaction charge of £2.00.

Can I buy additional tickets?

If you would like to add additional tickets to your order, subject to availability, you can do so by logging in to your order under the Customer Service tab. You will need to have your order reference number to hand.

Do I need to buy a car parking ticket to park at Christmas at Bedgebury?

Yes, parking is limited and a parking space MUST be purchased in advance along with your trail entry tickets online. If you are planning to arrive by car, please ensure that your ticket includes a parking space. Please note that every Adult Trail Entry or Family Trail Entry ticket including a parking space that you select will give you an additional parking space. Please ensure you select the correct amount of tickets with and without parking for your party.

If you require additional parking spaces after your initial order has been made, subject to availability, you can add more tickets to your order under the Customer Service tab. You will need to have your order reference number to hand. A transaction fee will apply if car parking is booked separately.

Parking vouchers will be issued in advance with your trail tickets and must be presented on the night.

Please follow all instructions from stewards on arrival.

As I am a Forestry England Member, do I still need to pay for Christmas at Bedgebury?

Yes, Forestry England members will receive £1.50 discount off their admission tickets up to a maximum of 6 tickets per membership which can be booked here.  Car parking is charged at £8.00 per car.

Discounted tickets MUST be presented alongside proof of valid Forestry England membership* on arrival.

*Membership MUST be valid when you purchase tickets and on the date of visit.  If you do not present proof of valid Forestry England membership on arrival, you will be charged the balance of the discounted tickets you have purchased.

Is there a dedicated drop-off & pick-up area?

Drop-off & pick-ups can be made in the Visitor Centre car park.

How can I organise a group visit and is there a group rate?

There is a group rate of 10% off groups of 15+ adults. Please email See Tickets Groups: groups@seetickets.com

Group discounts are not available to book online and apply to adult tickets only.

We will be arriving by coach, do we need to reserve a coach parking space?

Yes, there is space for 2 coaches per evening. Coach parking is charged at £20.00 per coach and MUST be booked in advance by emailing See Tickets Groups on groups@seetickets.com

How/when will I receive my tickets?

Your E-Tickets can be downloaded via the link within your confirmation email, or alternatively, by logging into your order via the Customer Service tab.

I bought tickets but have not received a confirmation email. What should I do?

Please check your Junk / Spam folders as sometimes the confirmation email falls into these folders. If you still have not received your confirmation email, you can resend your confirmation email to yourself here or use the Chat Bot facility in the bottom right corner of your screen.

If I am unable to print my E-Tickets or display my tickets on a phone, what should I do?

If you are unable to print your E-Tickets or if you are unable to display your tickets on your phone please use the Chat Bot located in the bottom right corner of your screen and explain that you are unable to print your E-Tickets off.

How can I contact See Tickets?

For ticketing enquiries, please visit the Customer Service tab here and type in your order reference number, followed by either your post code, phone number or last 4 digits of your payment card. Once complete, please click on 'Find Order' and scroll to the 'Contact Us' section at the bottom of the page. Here you can provide brief details of your enquiry and See Tickets will get back to you.

For all other enquiries, please refer to the FAQs or use the Chat Bot facility in the bottom right corner of your screen.

I purchased TicketPlan, can I have a refund?

The refund protection selected at the point of purchase is a personal cover designed to cover yourself and your designated party against an unforeseen circumstance that prevents you attending the trail you have booked for. If you want to submit a claim, please fill in TicketPlan's online application form which can be found here.

We will then liaise with TicketPlan to provide them with any information they may require regarding the details of your booking. Please note that you are only covered in certain circumstances and we do not guarantee that you will receive a refund from TicketPlan. If you wish to claim a refund for part of an order, that is not a problem, please fill out the application form accordingly. The full terms and conditions of the cover can be found here.

If you have any questions before submitting your claim, please contact TicketPlan here.

How long is the trail?

The trail follows a circular route, approximately 1.33 miles or 2.14 km in length. We anticipate that it will take approximately 90 minutes to walk the trail.

Are dogs allowed on the trail?

Yes, dogs kept under full control on a short lead will be permitted. No extendable leads are permitted. Please be a responsible dog owner.

Is the trail dark or covered?

The trail is not covered and all visitors are reminded that this is an outdoor illuminated trail and the weather may be inclement. Please wear appropriate outdoor clothing and footwear for winter.

We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.

In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency - this should not be used unless it is necessary.

If I am delayed and miss my slot, can I join a later slot?

Timeslots are in place to ensure the trail doesn’t become overcrowded and we ask all guests to ensure they leave enough time for their journey. If you do miss your timeslot we will try and accommodate you on the next available slot within the trail operational hours on the day.

What are the last entry times?

Last entry time will be 8:15pm for all other days* excluding Sat 24th Dec, Mon 26th Dec & Sat 31st Dec when last entry is 7:15pm.

*subject to change, see website for details

What time does the illuminated trail finish?

The trail closes at 10:00pm excluding Sat 24th Dec, Mon 26th Dec & Sat 31st Dec when the trail closes at 9pm. All customers must exit the car park by no later than 2 hours after the last trail start time. 

How dark is the trail and are any areas of the trail indoors?

In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency - this should not be used unless it is necessary. All visitors are reminded that this is an outdoor illuminated trail with limited indoor areas and the weather may be inclement. Please wear appropriate outdoor clothing and footwear for winter. We reserve the right to refuse inappropriately clothed patrons access to the walk, if it is felt they are open to greater risk of injury.

Can I bring my drone?

Drones are not permitted.

Can I take photographs?

Yes, you are welcome to take photographs and to share these on social media with the hashtag #ChristmasAtBedgebury. You can also follow the developments across our Christmas Trails via 'My Christmas Trails' on Facebook and Instagram.

Please note that commercial photography is not permitted at this event, except by prior written agreement. To enquire please email bedgebury@forestryengland.uk.

What provision do you have for guests with access requirements?

The trail will be created to be as accessible as possible within the context of the natural site of Bedgebury. The route is all on hardstanding pathways and the lighting trail is designed so all elements can be viewed from the pathways.

Accessible toilets are located in the Visitor Centre, Walled Garden and near Marshal's Lake.

Do you have blue badge parking for visitors with disabilities?

Accessible spaces for Blue Badge holders are available in the Visitor Centre car park. If you have not included Blue Badge Parking within your order, please click here to add your parking to your order. Please note that these spaces are limited and must be purchased in advance.

Is the trail accessible for people who use wheelchairs?

Due to the natural landscape the trail includes some gradual and steeper slopes. Paths can be uneven in places.

Wheelchairs are accommodated but discretion is needed as the trail may not be suitable for all. Wherever possible stewards will assist but this cannot be guaranteed.

Can wheelchairs be provided?

Wheelchairs will not be available to hire during the trail. Please make arrangements to bring your own wheelchair prior to your visit.

Can I bring my mobility scooter or can mobility scooters be provided?

Mobility scooters will not be available on site. You are welcome to bring your own but please ensure it is fully charged prior to your visit.

Am I eligible for a free carer's ticket?

Where an adult or child requires assistance to attend the illuminated trail because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free carers ticket:
- Disability Living Allowance (mobility or care component);
- Attendance Allowance;
- Personal Independence Payment (daily living or mobility component).

Unfortunately, a Blue Badge cannot be accepted as proof of a health condition or disability. Carers should be 16+.

I need more than one carer, what should I do?

If you require more than one carer, please visit Customer Service here. You will need your Booking Reference Number at hand.

Is there a relaxed session?

Yes. These sessions are for adults and young people who would love to experience Christmas at Bedgebury without the usual high volumes of people. The sessions will begin at twilight before the illuminated trail opens to the public, making the transition into the dark much easier. For Christmas at Bedgebury 2022, these will be held at 4pm on Wednesday 30th November and Tuesday 6th December.

The capacity of these sessions will be limited to ensure that the trail remains less crowded and more relaxed.

It should be noted that on many of our trails the path network is not tarmac, and although there are stewards along the route to assist you, the trail will follow the natural contours of the landscape and paths can be steep at times.

Wheelchairs, mobility scooters and trampers will not be available to hire on site, so please make any necessary arrangements for these prior to your visit. They are accommodated but discretion is required as the trail may not be suitable for all aids. Stewards will assist where possible but this cannot be guaranteed.

Ticket prices for our quieter sessions are consistent with the rest of the illuminated trail, with carers entering for free. When booking, please talk to our staff about any additional support you may need for exiting the illuminated trail through quieter areas or help with parking closer to the start of the trail.

To book these sessions please use this link

Can I purchase food and drink on site?

There will be a variety of places to purchase seasonal food and drinks. Details of this will be added to the FAQ as soon as this is available.

What shopping facilities are there?

There is no gift shop at Bedgebury Pinetum.

How much are Ride Tokens and what rides will be available?

Details of any fairground rides and how to purchase tokens for these will be added to our FAQs when these are available.

What will happen if the weather is bad? Will the trail be cancelled?

Christmas at Bedgebury is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel.

No refunds will be offered simply if the weather is inclement.

If I am unable to attend on a different day, can I get a refund?

If the illuminated trail is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the illuminated trail date. We can also offer a voucher for the following year. The transaction fee is not refundable under any circumstances.

I have booked for the wrong day - can I transfer over to another day?

Yes, please log into your order via the Customer Service tab in order to exchange your tickets for another date, subject to availability.

Trail partners will be working together to make improvements to sustainability and reduce the ecological impact of the trails – more information will be shared here as trail plans are developed.

Bedgebury National Pinetum & Forest

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